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Privacy Policy


(Updated July 19, 2022): The Milky Hub is committed to protecting your privacy. We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, and on our web site. This privacy policy is to provide transparency on how we collect and use your information. If you have any questions, please contact us at: themilkyhub@gmail.com.

Notice of Privacy Practice

Download Notice of Privacy Practice here.

Non-Discrimination Policy

The Milky Hub (and its subcontractors) do not discriminate against employees, business associates, or clients on the basis of race, color, ethnicity, national origin, ancestry, creed, citizenship status, sex, gender identity, sexuality, sexual orientation, gender expression, religion, physical ability, age, family status, or marital status.

What Personal Information do we Collect?

Prior to any services, we will collect an intake form from you. That form may collect personal information such as name, home address, email address, phone number, and pictures to help us better consult you.

You have the right to:
  • Share information with your family, close friends, or others involved
  • Share information in a disaster relief situation
  • Include your information in a hospital directory

We may also have to share your personal information:
  • In case of a health or safety emergency (example: if you’re unconscious), we may go ahead and share your information if we believe it is in your best interest.
  • For insurance and/or billing purposes
  • In the event of a legal audit and/or to comply with legal regulations and laws
  • We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research.
  • We have to meet many conditions in the law before we can share your information for these purposes.
  • In the case of fundraising: we may contact you for fundraising efforts, but you can tell us not to contact you again.
To conduct research and/or run our organization

Your information will not be sold, or distributed without your consent except as stated in this Privacy Policy.

Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information (PHI). We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We must follow the duties and privacy practices described in this notice and give you a copy of it.

File a complaint if you feel your rights are violated to U.S. Department of Health and Human Services Office for Civil Right

How we Protect your Personal Information

We will make all reasonable effort to protect your personal information. If you need access to any of your records, please email us at: themilkyhub@gmail.com.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html

File a complaint if you feel your rights are violated by contacting us or file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to:
  • 200 Independence Avenue, S.W., Washington, D.C. 20201
  • calling 1-877-696-6775
  • or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/
We will not retaliate against you for filing a complaint.

How to Update your Personal Information:

To make any changes to your personal information, please contact us at: info@themilkyhub.com.

Communication Opt-Out

You can opt-out of any email or digital communications at any time. Two ways to opt-out:Email us at: info@themilkyhub.com
Click the "unsubscribe" button at the bottom of your email to be removed from our email list.


Notice Effective 04/20/2022

The Milky Hub contact:
Xio Ortiz
p: (860) 578-4771
e: info@themilkyhub.com
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